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Ziba Design IT Support Specialist

Cogent IT is looking for an IT Support Specialist to join our team and be located at our customer, Ziba Design in Portland, Oregon. If you love to help creative people use technology, we'd like to speak to you. An ideal administrator will provide technical support and develop technical solutions to help us become more effective, productive and successful. This position reports directly to our Client Services Manager and requires excellent communication skills.

Responsibilities for this position include:

Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations and Windows servers.
Provide technical support and individualized assistance to end-users in a deadline-oriented environment.
Create and maintain documentation for the administration, maintenance, and use of supported systems.
Identify problems and develop solutions to increase operational efficiency.

If you want to apply for this position you'll need:

An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience.
One to four years of experience providing technical support.
Experience supporting Apple OSX workstations and Microsoft Windows Servers.
Enterprise-class experience with Mac and Windows workstations and servers; Android and iOS mobile devices; and 2D/3D design hardware, software, and associated technologies.
Experience working with device color management, fonts, input devices and output formats.
Android and iOS mobile device knowledge.

If you want to succeed in this position you'll need:

The ability to empathize with creative professionals.
Excellent oral and written responsiveness and follow through.
Ability to perform root cause analysis to identify and resolve problems.
Passion to be curious about new technology and the ability to apply solutions for real benefit.

Ziba is a dynamic organization. Ziba's clients are innovative companies and projects range from tactical product design to in-depth strategy. More than 75 smart, talented, creative people work in the Portland studio, and by truly collaborating are able to produce the best work. Ziba believes in the power of the team.

Cogent IT is a technologically innovative and customer-centric service company in the Portland Oregon area. We focus on helping our clients maximize their IT investments. We believe in great team work and developing strong relationships and processes.

Cogent IT provides employee medical, dental, 401K and additional benefits for our employees.