IT Solutions
At Cogent IT we believe that your business deserves the best possible IT services available. Our service model is based primarily on full service plans that offer our customers a "complete IT department" at a fraction of the cost. Included in our plans are a host of services described below.
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CIO Services
Cogent IT CIO services provides your company with executive leadership. As part of our Small Business and Complete Care plans, Cogent IT provides your business with a CIO level advisor. Our advisors will perform and initial IT assessment and plan. Moving forward they will meet with your senior staff regularly to form annual budgets, strategic planning, security reviews, performance reviews, and to review our relationship. Here is a brief list of the possible CIO services included in our plans:
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Helpdesk Services
Cogent IT has a robust and well trained helpdesk. We pride ourselves on providing excellent customer support. Our helpdesk operates from 7 AM to 6 PM and is available for after-hours emergency services. Our helpdesk assists customers with all support needs. Some of our many helpdesk services include, but is not limited to:
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Asset Management, Vendor Management and Purchasing
Cogent IT utilizes a suite of tools to track your IT assets whether they are physical or virtual. We work directly with your IT vendors on your behalf. We provide direct purchasing of equipment and services. Included in our plans are as follows:
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Proactive IT Monitoring and Management
At Cogent IT we utilize cutting edge remote monitoring and management tools to ensure your IT infrastructure is operating at peak performance. Our tools allow our helpdesk team to be alerted to problems before they occur. We are alerted 24/7 of critical failures and often restore service without any customer interruption. Some of the basic services provided by our remote monitoring and management are listed below:
Project Management
Let Cogent IT guide you through your next IT project. Whether you need to setup a new office, implement an EMR package, or move your infrastructure to the cloud, we have you covered. Projects like these can seem daunting without the correct experience and expertise. We work with our customers to guide them through these changes. We work with you to define a schedule, set a budget, find contingencies, execute the project, and train your employees.
Disaster Recovery Services
Nothing puts more fear in a business owner than a disaster. Loss of data and equipment can be catastrophic. We understand this, and we have been working with our customers for years to develop the right disaster recovery solutions to meet there needs. In some cases this might be storing daily and weekly backups offsite. In other situations this may include cloud based disaster recovery and business continuity solutions. Whatever the need, we have a solution that is right for you.
Security Auditing and Compliance
More and more companies are reaching out to Cogent IT to assist with regulatory compliance. Whether it be a government or industry regulation, or even a business to business security review, we can help. We will work with your business to define best practices for your employees and your systems. We will guide you through the appropriate security and compliance testing and documentation. We will help you build a disaster recovery process to meet your requirements.